Overview
At our online shop, we are dedicated to giving you a special and fun shopping experience. We are all about making sure our stuff is top-notch and reliable for you. While we aim for perfection, sometimes there might be a little issue. If you ever need to return something, we are here to make it easy for you and ensure you are satisfied.
Our Refund Policy
Refunds:
Refunds are made only when the request is made within 3 calendar days of the purchase. The purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for a refund.
Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your Bkash or Nagad.
You will receive the refund within 05-07 working days. The refund period may vary depending on the policies of your card issuer.
Shipping Fee:
You will be responsible for paying your shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For more details call our Hot Line on +8801799976570
Our Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return policy within 03 days of receiving your items.
Return Eligibility:
Items must be unused, in their original condition, and with all tags attached, and return requests must be initiated within 48 hours of receiving your order.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Exchanges:
At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item for a refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will assist you in resolving the issue.
Our Warranty Policy
Warranty provided by Brands:
Notify us within the warranty period for any inconsistency. Warranty claims will require at least 2 weeks of inspection before passing the claim.
Warranty provided from NaazExpress:
Only applicable in case of a manufacturing defect. Must notify within 7 Days. Any delay will not be acceptable. Any exception will result in no return.
Need help?
Contact us for more questions related to refunds and returns.